Frequently Asked Questions
On these pages, we have collected the most frequently asked questions and answers about spamfence.net and the eXpurgate service.
You will find more information in our helpful hints on using eXpurgate.
General Questions
- Why do I need two different e-mail addresses?
- What do I have to keep in mind when testing spam e-mails?
- What do I need to use the Spamfence service?
E-Mail categories
- Why can’t I see the header information inserted by the Spamfence service in my e-mails?
- What is a dangerous code ("dangerous" category)?
Filter
- I set up the filter and ALL e-mails end up the Spam folder? What’s wrong?
- Why can’t I find anything about “Header” in the Outlook Express filter functions?
Functionality
- What happens when an e-mail is categorized as spam?
- How long does it take to check an e-mail? Is the delivery delayed?
- Why is spam not deleted immediately?
Provider
- What is an alias?
- I have two e-mail addresses with the same provider. Can I use eXpurgate with those?
- Can I use the eXpurgate service with an AOL, Hotmail, Compuserve resp. T-Online address?
- I have a GMX address and would like to have the filtered e-mails forwarded there, would that work?
Registration
- Why do I get an error message when I try to confirm my registration?
- Do I have to have a second e-mail address before I register?
- I registered with Spamfence.net. Why didn’t I receive a confirmation e-mail?
Technical problems
- Why, since using the service, am I receiving weird error messages and warnings as e-mails?
- Why do I still receive a large number of spam?
- Why can’t I see any difference in my e-mails since I have started using the Spamfence service?