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  • General Queries
    • What do I need to consider when testing spam e-mails?
    • What do I require in order to use the eXpurgate service for private customers?
    • Why do I need two different e-mail addresses?
    • What is an alias?
  • Provider
    • I have two e-mail addresses with the same provider. Is this sufficient to use eXpurgate?
    • I have an AOL / Hotmail / Compuserve / T-Online address. Can I use the eXpurgate service?
    • I have a GMX address and want my filtered e-mails to be forwarded there. Is that possible?
  • Register
    • Do I need to have a second e-mail address prior to registration?
    • I have just registered. Why don't I receive a confirmation e-mail?
    • Why do I keep getting error massages when I try to confirm my registration?
  • Functionality
    • What happens when eXpurgate identifies a message as spam?
    • How long does it take to check a message? Does this delay e-mail delivery?
    • Why are messages identified as spam not deleted immediately?
  • E-mail Categories
    • Why can't I see eXpurgate's header information in my e-mails?
    • What is dangerous code ("dangerous" category)?
    • I think eXpurgate incorrectly categorised one of my e-mails. What can I do about this?
  • Filter
    • I have set up the filters and ALL my e-mails end up in the spam folder. What could be the problem?
    • Why can't I find anything about "headers" in the filtering rules of "Outlook Express"?
  • Technical Problems
    • Why do I keep getting weird error messages and warnings as e-mails since I started using spamfence?
    • Why do I still receive loads of spam e-mails?
    • Why haven't I noticed any change in my e-mails since I started using the eXpurgate service?
  • Miscellaneous
    • What is my login / user name ?
    • I like eXpurgate! Can I help improve it?